Customer Service
Welcome to Shop Like Sam Customer Service. Our team is dedicated to helping you make confident choices about your internet and TV service. Whether you’re checking availability, comparing plans, or reviewing an order, we’re here to guide you with clarity, accuracy, and honesty.
How We Help You
We know that internet and TV options can be confusing. That’s why our customer service team focuses on simplifying your decision-making process. We help you understand the details behind every plan — not just the price, but also the technology, speed, and reliability.
Our Support Includes
- Checking availability and comparing plans in your area
- Explaining the differences between fiber, cable, 5G, DSL, and satellite
- Clarifying pricing terms, data limits, and installation policies
- Assisting with orders placed through Shop Like Sam
- Helping you identify the best value for your specific needs
What Providers Handle
- Billing inquiries, payments, and refunds
- Service outages, technical repairs, and equipment issues
- Installation scheduling and cancellations
- Account login, password, and security questions
- Contract changes or early termination requests
Contacting Us
You can reach the Shop Like Sam customer service team by email at support@shoplikesam.com. Our hours are Monday through Friday, 9:00 AM – 6:00 PM (ET). We respond to most messages within one business day, and we prioritize questions about current orders or active comparisons.
Tip: Include your ZIP code, order ID (if applicable), and a short description of your question. The more details you share, the faster we can help you.
Common Topics We Handle
- Availability: What providers serve your area and which technology types are offered.
- Pricing: Understanding the difference between promotional and standard rates.
- Bundles: How to combine internet and TV for one monthly bill.
- Speed Guidance: Which speed tier fits your household’s usage.
- Order Status: Tracking orders submitted through Shop Like Sam and next steps with your provider.
Troubleshooting and Self-Help
Many internet and TV issues can be resolved with a few quick checks. Before contacting your provider, try these simple steps to ensure your setup is performing as expected.
Internet Issues
- Restart your modem and router to refresh your connection.
- Check for loose or damaged cables.
- Run a speed test to confirm performance relative to your plan.
- Move your Wi-Fi router to a central location for better coverage.
- Limit simultaneous 4K streaming or gaming during heavy use times.
TV Service Issues
- Verify all HDMI and power connections are secure.
- Restart your cable box or streaming device.
- Ensure your internet is active if using app-based TV services.
- Check for local service alerts from your provider.
- Contact your provider directly if the signal remains unstable.
Service Policies
Shop Like Sam is an independent comparison platform. We don’t own or operate internet networks, and we don’t manage billing or service delivery. However, we work closely with providers to ensure that all information displayed on our site — including pricing, speeds, and terms — is accurate and current.
For any disputes or billing matters after signing up, contact your provider directly using the details on your confirmation or account page. Our team can clarify plan details and help you identify the correct department for assistance.
Accessibility & Inclusion
We believe everyone deserves easy access to clear, helpful information about internet and TV services. If you require assistance completing any task or prefer communication in a specific format, let us know. We’ll make reasonable accommodations to ensure equal access to customer support.
Response and Resolution Times
- General inquiries: 1 business day or less
- Order-related requests: Within 24 hours, depending on provider confirmation
- Complex comparisons: 2 business days for custom research or multi-provider analysis
Privacy & Data Protection
We take your privacy seriously. Any information shared with our customer service team is used only to answer your question or resolve your request. We do not sell, rent, or share customer data. You can request deletion of your support history at any time by emailing privacy@shoplikesam.com.
Customer Commitment
Every interaction with Shop Like Sam is guided by honesty, transparency, and respect. Our goal is to make sure every customer leaves with a clearer understanding of their options and full confidence in their choice.
Last Updated
This Customer Service page was last revised on January 1, 2025. Updates reflect our ongoing commitment to clarity and support excellence.